FixGremlin
Remote help for your PC or Android phone, with your permission at every step.
Tell us what is wrong
- Open FixGremlin-Help.exe from your downloads.
- If Windows says it protected your PC, choose More info, then Run anyway.
- A small FixGremlin Support window opens. If it shows Request Help, press it.
- Press Allow when asked, once for the screen and once for the tools. Nothing happens without it.
1. Download the app
- Open the downloaded file FixGremlin.apk. Android may ask you to allow installs from this browser: choose Settings, switch it on, go back, then Install. If Play Protect warns about an unknown developer, choose More details then Install anyway.
- Press the button, and when Android asks which app to use, choose FixGremlin Support. If it does not open, open the app yourself and press Connect in it.
- The app then lists what to switch on: Accessibility (so your technician can tap for you), Battery: Unrestricted, and screen sharing (choose to share the entire screen). Your technician can talk you through it in the chat below.
- Keep the phone awake and unlocked for the whole session (do not let the screen turn off), and if a personal app (chat, mail, banking) comes up on screen, leave it.
- To stop at any time, open the app and press Disconnect, or uninstall it.
I have a 6-digit code
Downloaded. Now open it.
- Open FixGremlin-Help.exe from your downloads.
- If Windows says it protected your PC, choose More info, then Run anyway.
- A small FixGremlin Support window opens at the bottom right. If it shows Request Help, press it.
- When your technician connects you will be asked to Allow, once for the screen and once for the tools. Nothing happens without it.
- To end the session at any time, close that window with its X.
Admin
Scan with your phone camera and enter the admin code there. The phone must show
Or type the code here:
Only ask for help from someone you contacted. We never call you first and never ask for passwords or payment on the phone. Windows PCs and Android phones only for now.